PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY
Last updated: September 28, 2019
We are committed to respecting your privacy. We recognise your need for control of personal information that you share with us. Personal information is any information that is associated with your name or identity.
This Privacy Policy describes how we (Travlet Ltd) collect and use the personal information you provide and what we collect about you, both through this site and generally. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information.
It is your responsibility to review this Privacy Policy carefully, especially before providing us any personal information.
The use of information collected through our service shall be limited to the purpose of providing the service for which you have provided the information. By engaging with this site, you acknowledge you have read and understood this privacy policy. For the purposes of European Economic Area data protection law, (the "Data Protection Law"), the data controller is either Travlet Ltd and can be contacted using the details at the end of this Privacy Policy. (Contact Us).
This Privacy Policy sets out:
Information we collect about you
We will collect and process the following
personal data from you: Information you give us This is information about you that you give us
directly when you interact with us.
Additional
Information:
This is information about you that you give us by filling in forms on our Sites or
by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you
register to use our Sites, subscribe to our services,
search for a product or service, place an order on our Sites, participate in discussion boards or
other social media functions on or via our Sites, enter a competition, promotion or survey, submit a
query, and when you report a problem with our Sites.
The information you give us may include your name, address, e-mail address and phone number, login
and password details. It may also include employment details if you send us a Cover Letter, resume
or other details of your employment history in connection
with an advertised job vacancy or a general enquiry regarding employment opportunities with us.
Information
we collect about you from your use of our Sites:
We will automatically collect
information from you each
time you visit our Sites.
This includes:
Technical information Information about your visit
Location data Additional Information: Technical information may include the Internet protocol
(IP) address used to connect your computer to the
Internet, your login information, browser type and version, time zone setting, browser plug-in types
and versions, operating system and platform; Information about your visit may include the full
Uniform Resource Locators (URL), clickstream to, through
and from our Sites (including date and time), products you viewed or searched for, page response
times, download errors, length of visits to certain pages, page interaction information (such as
scrolling, clicks, and mouse-overs), methods used to
browse away from the page, and any phone number used to call our customer service number or social
media handle used to connect with our customer service team.
Location data
- we collect information through the Sites as to
your real-time location to provide location services where requested or agreed to by you in order to
deliver content, that are dependent on knowing where you are. This information may also be collected
in combination with an identifier associated
with your device to enable us to recognise your mobile browser or device when you return to the
Site. Delivery of location services will involve reference to one or more of the following: (a) the
coordinates (latitude/longitude) of your location;
(b) look-up of your country and location by reference to your IP address against public sources;
and/or (c) your Identifier for Advertisers (IFA) code for your Apple device, or the Android ID for
your Android device, or a similar device identifier.
See Cookies and other technologies for more information on the use of cookies and device
identifiers on the Sites.
Information we receive from other
sources.
This is information we receive about you: If you use
any of the services we provide. From third parties we work closely with (customers to which we
provide services which in turn provide service to you). Additional Information: In this case we will
have informed you when we collected that data if we
intend to share your data internally and combine it with data collected on our Sites. We will also
have told you for what purpose we will share and combine your data. We are working closely with
third parties (including, for example, business partners,
sub-contractors in technical, payment and delivery services, advertising networks, analytics
providers, and search information providers).
Cookies and other
technologies
Our Sites use cookies and/or other similar
technologies such as device-IDs, pixel tags or web beacons to collect and store certain information.
These typically involve pieces of information or code that a website transfers to or accesses from
your computer hard drive or mobile device to store
and sometimes track information about you.
Cookies and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as storing searches and presenting personalised content.
Our Sites use cookies and similar technologies to distinguish you from other users of our Sites. This helps us to provide you with a good experience when you browse our Sites and also allows us to improve our Sites. Most web browsers automatically accept cookies and similar technologies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this. We also give you information about how to disable cookies below.
However, you may not be able to take full advantage of our Sites if you do so. A number of cookies and similar technologies we use last only for the duration of your web or app session and expire when you close your browser. Others are used to remember you when you return to our Sites and will last for longer.
We use these cookies and other technologies on the basis that they are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights), and, in some cases, where required by law, where you have consented to their use.
Our partners, affiliates, and customers also use technologies such as cookies or similar technologies to analyze trends, administer the website, tracking users' movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
Additional Information:
We use cookies and/or other similar technologies, such as tracking GIFs,
web beacons pixel codes and in-app IDs, either alone or in combination with each other to create a
unique device ID. We use the following types of cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our Sites and
under our terms with you. They include, for example, cookies that enable you to log into secure
areas of our Sites.
Analytical/performance cookies.
They allow us to recognise and count the number of visitors and to see how visitors move around
our Sites when they are using them. This helps us for our legitimate interests of improving the way
our Site works, for example, by ensuring that users
are finding what they are looking for easily.
Functionality cookies.
These are used to
recognise you when you return to our Sites. This enables us, subject to your choices and
preferences, to personalise our content and remember your preferences
(for example, your choice of language or region).
Targeting/Advertising cookies.
These
cookies record your visit to our website, the pages you have visited and the links you have
followed. We will use this information subject to your choices
and preferences to make our Sites and the advertising displayed on it more relevant to your
interests. We may also share this information with third parties for this purpose. We may also work
with advertising networks that gather information about
your interaction with the content on our Sites and on information on other websites and services you
visit. This may result in you seeing our advertisements when you visit other websites and services
of third parties.
For more information about how to turn this feature off see below or visit
http://www.youronlinechoices.eu in the UK or in the US http://optout.networkadvertising.org
Disabling
cookies
The effect of disabling cookies depends on which cookies
you disable but, in general, the Sites may not operate properly if all cookies are switched off. If
you want to disable cookies on our Sites, you need to change your web browser settings to reject
cookies. How you can do this will depend on the browser
you use. Further details on how to disable cookies for the most popular browsers are set out below:
-
For Microsoft Internet Explorer:
1. Choose the menu "tools" then "Internet Options"
2. Click on the "privacy"
tab
3. Select the setting the appropriate setting
For Google Chrome:
1. Choose
Settings> Advanced
2. Under "Privacy and security," click "Content settings".
3. Click
"Cookies"
For Safari:
1. Choose Preferences > Privacy
2. Click on "Remove all Website Data"
For Mozilla
Firefox:
1. Choose the menu "tools" then "Options"
2. Click on the icon "privacy"
3.
Find the
menu "cookie" and select the relevant options
Where you have not set your permissions, we may also separately prompt you regarding our use of
cookies on the Site. Except for essential cookies, all cookies used on our Sites will expire after 2
years.
Log Files
As is true of most websites,
we gather certain information automatically and store it in log files. This information may include
Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit
pages, the files viewed on our Sites (e.g., HTML pages,
graphics, etc.), operating system, date/time stamp, and/or clickstream data.
How we use your information
You can see a full list of the types of data we
process through our Sites, the purpose for which we process it and the lawful basis on which it is
processed here. We use information held about you
in the following ways: Information you give to us:
We will use this information to:
Take
steps in order to enter into any contract or carry out our obligations arising from any contract
entered into between you and us including: conducting
credit checks; administering your account with us; verifying and carrying out financial transactions
in relation to payments you make; notifying you about changes to our products and services. Provide
you with information about our services we feel
may interest you, if you have given your consent to receiving marketing material from us at the
point we collected your information, where required by law or otherwise in our legitimate interests
provided these interests do not override your right
to object to such communications.
See 'Our promotional updates and communications'. Display personal testimonials of satisfied
customers on our Sites in addition to other endorsements. With your consent we may post your
testimonial along with your name. Ensure in our legitimate
interests that: content from our Sites are presented in the most effective manner for you and for
your computer. we provide you with the information, products and services that you request from us.
Information we collect about you from your use of
our Sites We will use this information in our legitimate interests, where we have considered these
are not overridden by your rights:
To administer our Sites and for internal operations,
including troubleshooting, data analysis, testing, research,
statistical and survey purposes.
To keep our Sites safe and secure.
For measuring or
understanding the effectiveness of advertising we serve to you and others, and to deliver relevant
advertising to you.
To improve our Sites to ensure that
content is presented in the most effective manner for you and for your computer. Information we
receive from other sources We may combine information from other sources with information you give
to us and information we collect about you in our legitimate
interests (where we have considered that these are not overridden by your rights).
Information
collected through our services to clients Travlet collects information under the direction of its
clients and has no direct relationship with the individuals
whose personal data it processes. If you are a customer of one of our clients and would no longer
like to be contacted by one of our clients that use our service, please contact the client that you
interact with directly. We may transfer personal
information to companies that help us provide our service. Transfers to subsequent third parties are
covered by the service agreements with our clients. Travlet will retain personal data we process on
behalf of our clients for as long as needed to
provide services to our client. Travlet will retain and use this personal information as necessary
to comply with our legal obligations, resolve disputes, and enforce our agreements.
An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should
direct his query to Travlet's client (the data controller). If the client requests Travlet to remove
the data, we will respond to their request within
a reasonable timeframe. Where we process your personal information under the direction of our
clients it will always be treated in accordance with any commitments made to you by our client and
this Privacy Policy
Our promotional updates and
communications
Where permitted in our legitimate interest or with your prior consent where
required by law, we will use your personal information for marketing analysis and to provide you
with promotional update communications by email about our
products/services. You can object to further marketing at any time by checking and updating your
contact details within your account, or selecting the "unsubscribe" link at the end of all our
marketing and promotional update communications
to you, or by sending us an email to [email protected]
Who we give your information to
We may give your information to: Any member of our
group, which means our subsidiaries, our ultimate holding
company and its subsidiaries, who support our processing of personal data under this policy.
Selected third parties. Additional Information:
Our selected third parties may include:
Organisations who process your personal data on our behalf
and in accordance with our instructions and the Data Protection Law. This includes in supporting the
services we offer through the Sites in particular those providing website and data hosting services,
providing fulfilment services, distributing any
communications we send, supporting or updating marketing lists, facilitating feedback on our
services and providing IT support services from time to time. These organisations (which may include
third party suppliers, agents, sub-contractors and/or
other companies in our group) will only use your information to the extent necessary to perform
their support functions.
Advertisers and advertising networks that require the data to
select and serve relevant adverts to you and others.
We
may make use of the personal data we have collected from you to enable us to display our
advertisements to you on other websites and subject to the cookie section of this policy. Analytics
and search engine providers that assist us in the improvement
and optimisation of our Sites and subject to the cookie section of this policy (this will not
identify you as an individual). Business partners who jointly with us provide services to you and
with whom we have entered into agreements in relation to
the processing of your personal data. If you do not want us to share your personal information with
these companies, please contact us at [email protected]
Credit reference agencies for the purpose of assessing
your credit score where this is a condition of us entering into a contract with you. Payment
processing providers who provide secure payment processing services. We will disclose your personal
information to third parties: In the event that we sell
or buy any business or assets, in which case we will disclose your personal data to the prospective
seller or buyer of such business or assets subject to the terms of this Privacy Policy. You will be
notified via email and/or a prominent notice on
our website of any change in ownership, incompatible new uses of your personal information, and
choices you may have regarding your personal information.
If Travlet or substantially all of its assets are acquired by a third party, in which case personal
data held by it about its customers will be one of the transferred assets. If we are under a duty to
disclose or share your personal data in order to comply
with any legal obligation, such as to comply with a subpoena or other legal process, or in order to
enforce or apply our terms of supply terms and other agreements with you; or to protect the rights,
property, or safety of Travlet, our customers,
or others. This includes exchanging information with other companies and organisations for the
purposes of fraud protection and credit risk reduction and to prevent cybercrime.
Where we
store your information
The data that we collect from
you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA")
that may not be subject to equivalent Data Protection Law. In particular, Travlet may transfer
personal information through or to the United
States, Hong Kong, and the United Kingdom. Due to the global nature of the internet infrastructure,
the information that you provide to us may be transferred in transit to other countries, including
but not limited to the United States, Hong Kong
and/or the United Kingdom. In connection with any such transmission, Travlet will take the steps
outlined in this Privacy Policy to protect your information. Where your information is transferred
outside the EEA, we will take all steps reasonably
necessary to ensure that your data is subject to appropriate safeguards, such as relying on a
recognised legal adequacy mechanism (see below on Privacy Shield), and that it is treated securely
and in accordance with this privacy policy.
More
information: We may transfer your personal information outside the EEA: In order to store it. In
order to enable us to provide services to you and fulfil our contract with you or a customer. This
includes order fulfilment, processing of payment details,
and the provision of support services. Where we are legally required to do so. In order to
facilitate the operation of our group of businesses, where it is in our legitimate interests and we
have concluded these are not overridden by your rights.
EU - U.S. Privacy Shield and Swiss - U.S. Privacy Shield Travlet participates in and has certified
its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S.
Privacy Shield
Framework.
We are committed to subjecting all
personal data received from European Union (EU) member countries and Switzerland, in reliance on the
Privacy Shield Framework, to the Framework's applicable Principles. To learn more about the Privacy
Shield Framework, visit the U.S. Department
of Commerce's Privacy Shield List. https://www.privacyshield.gov Travlet is responsible for the
processing of personal data it receives, under the Privacy Shield Framework, and subsequently
transfers to a third party acting as an agent on its
behalf. We comply with the Privacy Shield Principles for all onward transfers of personal data from
the EU and Switzerland, including the onward transfer liability provisions. With respect to personal
data received or transferred pursuant to the Privacy
Shield Framework, Travlet is subject to the regulatory enforcement powers of the U.S. Federal Trade
Commission. In certain situations, Travlet may be required to disclose personal data in response to
lawful requests by public authorities, including
to meet national security or law enforcement requirements. If you have an unresolved privacy or data
use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party
dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Under certain conditions, more fully described on the Privacy Shield website
https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding
arbitration when other dispute resolution procedures have been exhausted.
Child Safety
We will not ask for information from children under 13 years of age. Teenagers
should ask their parents for permission before sending any information about themselves (name,
address, e-mail address, etc.) to us or anyone else over the
Internet. If you are a parent or guardian of such a child and become aware that your child has
provided personal information to us, please contact us as described in this privacy policy and we
will take reasonable steps immediately to remove any such
information.
How we protect your information
All information you provide to us is stored
on our secure servers. Any payment transactions will be encrypted using TLS 1.2. Where we have given
you (or where you have chosen) a password which
enables you to access certain parts of our Sites, you are responsible for keeping this password
confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of
information via the internet is not completely secure.
Although we will do our best to protect your personal data, we cannot guarantee the security of your
data transmitted to our Sites; any transmission is at your own risk. Once we have received your
information, we will use strict procedures and security
features to try to prevent unauthorised access. If you have questions about the security of your
personal information, or if you have reason to believe that the personal information that we hold
about you is no longer secure, please contact us immediately
as described in this privacy policy. Our Sites may, from time to time, contain links to external
sites. We are not responsible for the privacy policies or the content of such sites. We encourage
you to review those third parties' privacy policies
and ask them questions about their privacy practices as they relate to you.
Our Sites include Social Media Features, such as the Twitter and LinkedIn button. These features may
collect your IP address, which page you are visiting on our Site, and may set a Cookie to enable the
feature to function properly. Social Media Features
and Widgets are either hosted by a third party or hosted directly on our Sites. Your interactions
with these features are governed by the privacy policy of the company providing it. How long we keep
your information We retain personal data for as
long as you have an account with us in order to meet our contractual obligations to you and for six
years after that to identify any issues and resolve any legal proceedings. We may also retain
aggregate information beyond this time for research purposes
and to help us develop and improve our services. You cannot be identified from aggregate information
retained or used for these purposes.
Your Rights If you are based in the EU you have the
right under certain circumstances:
to be provided
with a copy of your personal data held by us; to request the rectification or erasure of your
personal data held by us; to request that we restrict the processing of your personal data (while we
verify or investigate your concerns with this information,
for example); to object to the further processing of your personal data, including the right to
object to marketing; to request that your provided personal data be moved to a third party. Wherever
you are based you may: opt out at any time from allowing
further access by us to your location data in the settings of the device you use to access the
Sites. update or delete a testimonial you have allowed us to publish on the Sites, you can contact
us at [email protected];
and Where the processing of your personal information by us is based on consent (for example If you
wish to subscribe to our newsletter(s), we will use your name and email address to send the
newsletter to you), you have the right to withdraw that
consent without detriment at any time by contacting us [email protected]
We may also send you service related email announcements on rare occasions when it is necessary to
do so. For instance, if our service
is temporarily suspended for maintenance, we might send you an email. You do not have an option to
opt out of these emails, which are not promotional in nature. You can also exercise the rights
listed above at any time by contacting us at [email protected]
Under certain circumstances we will not be able to fulfil your request, such as if it interferes
with our regulatory obligations, affects legal matters, we cannot verify your identity, or it
involves disproportionate cost or effort, but in any event
we will respond to your request within a reasonable timeframe and provide you an explanation. If
your request or concern is not satisfactorily resolved by us, you may approach your local data
protection authority, (see
http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html).
The Information Commissioner is the supervisory authority in the UK and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data. Changes to this policy Any changes we make to our privacy policy in future will be posted on this page and, in relation to substantive changes, may be notified to you by e-mail prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Contact Us Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to: Post: Attn: Data Controller (uk.tickets) Travlet Ltd Unit 2.05 12-18 Hoxton Street London N1 6NG Phone: +44020 3883 455 Email: [email protected]